Applications Support Analyst - Waterfor

CPL

Waterford

Our Client a world class publishing company who have recently moved some of its operations to Ireland are seeking an Applications Support Analyst to join their expanding team. The position will be located in Waterford, while providing support to every international office (France, Switzerland, Spain, UK, Ireland, Brazil, India and Australia. This position reports to the International Support Manager . Working independently is mandatory for this position. Job Responsibilities. Resolves support tickets and issues. Communicates recurring support issues to management. Communicates with customers on efforts and resolutions to tickets and issues. Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions. Improves customer relations and further develops customer confidence. Manages daily work schedule efficiently. Participates in on-call duties during off-hours that are shared among team members. Design, develop and maintain/enhance manual and automated test cases. Identify and execute the required test cases for a given project. Participates in projects and contributes to the completion of projects. Seek additional assistance from third-party vendors when required. Identifies issues that require escalation to Product Owners. Identify and understand the business needs of the affiliates and take appropriate decisions. Make suggestions to improve relations with our affiliates and to improve our systems. Performs other related duties as assigned. Role Requirements & Competencies. Experience in application support and troubleshooting with a strong desire to learn and problem solve. Experience in e-Commerce and web environments. Experience with SQL, mostly SELECT statements for data verification. Familiarity with Support Ticketing Systems. Has strong customer focus. Ability to work independently. Deal with all queries and information in a professional and confidential manner. Able to communicate with development, project management and other QA resources effectively. Ability to communicate critical issues and resolution to users, affiliates, and Publishing Services teams. For immediate consideration please call Jenine on 087 099 1839 or email your CV in response to this job posting to jenine.brophy@cpl.ie. This job originally appeared on RecruitIreland.com.

2994 days ago