Cache of job #13560316

Job Title

Training Associate/Facilitator

Employer

CPL

Location

Waterford

Description

The role: Conduct classroom training as per ramp planning. Utilize effective presentation skills including creative training techniques & adult learning techniques. Mentor & develop trainees undertaking in facilitation & presentation skills. Complete performance & attendance tracking and other admin tasks. Monitor advisors progress throughout duration of training including providing coaching & developmental feedback through Assessments. Appraise performance of new hires, rewarding & disciplining employees, addressing complaints & resolving problems with the training group. Constantly update the training content & related training material & develop a knowledge base as per business requirements. This is to be done with a view to ensure that content is up to date at all times in line with changes on the floor. Initiate & participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives. Monitor & Coach advisors on the production floor to help them improve their communication skills. Regularly participates in team communications meetings to ensure regular updates on enhancement is communicated to the trainees. Responsibilities: Will have 2 + years in a training role. Experience delivering training to a wide demographic. Experience in designing engaging and practical training solutions. Soft skills training desirable e.g. sales training. Experience in a call center as a training or another role? Experience in Operations/Quality in a contact center environment. Leaving certificate or equivalent. Train The Trainer or similar training qualification. If this sounds like the role for you then contact Lydia Deegan at Cpl Waterford on 051-511182 or at lydia.deegan@cpl.ie. This job originally appeared on RecruitIreland.com.

Date Added

2739 days ago

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