Helpdesk Support Engineer
Nphelan
Waterford
Helpdesk Support Engineer required for a position on our busy IT Helpdesk based in Waterford. This is an excellent opportunity to join a successful and growing IT provider with customers and projects nationwide with fantastic career opportunities for dedicated IT support professionals. What you will do: • The successful Helpdesk Support Engineers will be expected to deliver remote support to the Company’s client base.• Support Microsoft Office 365 & Azure• Setup, configure and support Exchange Online• Support Active Directory, MS Office and NTFS file security• Network support including switches, routers, firewalls and APs• Support Windows OS Windows 7, 8 & 10,Server 2003, 2008 & 2012• Responsibility to log and manage support calls and escalations. What you need: • 3+ years relevant experience in a technical support environment - desktop, helpdesk, deskside.• Fluent English • Strong Knowledge of Windows Operating Systems• Knowledge of AV, UTM and VPNs (experience with Fortinet an advantage)• Understanding of networking technologies DHCP, DNS, Routing & Switching• Microsoft certification - MCP, MCSA, MCSE, MCITP (an advantage)• Experience with VOIP phone systems an advantage• An excellent customer service attitude and the ability to interact with customers in a professional manner • Excellent communication skillsSalary: Negotiable, dependent on experience and qualifications. Contact: Send CV to shegarty@hcs.ie.
2730 days ago