IT Support Analyst
Matrix Recruitment
Tipperary, Waterford
What you need to know. You will work as an IT Support Analyst for our client, a successful multinational company providing a number of support services to a group of associated companies. The role is based in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min. This company promotes growth from within , supporting your professional development . You will be joining a team of people who work together to achieve operational success. This is a full-time and permanent role offering a competitive salary and benefits. Your new job. Key duties & responsibilities: Resolving IT support tickets received from all customers in each international office. Ensure all IT and applications related issues are escalated to management and team members. Participate in compulsory systems and applications testing by identifying areas to be tested and ensuring the testing is designed and completed in an efficient manner. Where issues arise that cannot be resolved on-site, ensure that the appropriate external vendors are notified and are aware of all details of the issue to ensure timely resolution. The IT Support Analyst must work independently to ensure that they are fully aware of the business needs of all the companies and ways to improve the systems. What are we looking for? Experience working in an IT Support/Troubleshooting environment is essential. A degree in IT is preferred. The ideal candidate will have experience in a IT Ticket Support environment. Strong SQL experience is essential. Flexibility is also essential; this role may be required to work out of normal office hours occasionally. Excellent communication skills to deal with IT queries and issues and can work on their own initiative. Time Management skills are also key for this role, the ability to prioritise tasks and provide adequate timelines to management is crucial. Desirable: Experience in web environments and e-Commerce. Apply for this job now or get in touch with Sarah O’Donnell on 051-353825. Matrix Recruitment Group is committed to providing a professional service where all CV's are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. This job originally appeared on RecruitIreland.com.
2694 days ago