Cache of job #13624094

Job Title

Application Support Analyst

Employer

CPL

Location

Waterford

Description

Together with our Client CPL Wateford have an excellent opportunity for an Applications Support Analyst in Co. Waterford in our Clients newly renovated building, while providing support to every international office (France, Switzerland, Spain, UK, Ireland, Chile, India and Australia. Wiht a very competitive salary and full benefits package this position reports to the Tier1 Support Manager. Job Responsibilities. Resolves support tickets and issues. Communicates recurring support issues to management. Communicates with customers on efforts and resolutions to tickets and issues. Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions. Manages daily work schedule efficiently. Participates in on-call duties during off-hours that are shared among team members. Design, develop and maintain/enhance manual and automated test cases. Identify and execute the required test cases for a given project. Participates in projects and contributes to the completion of projects. Seek additional assistance from third-party vendors when required. Identifies issues that require escalation to Product Owners. Improves customer relations and further develops customer confidence. Identify and understand the business needs of the affiliates and take appropriate decisions. Make suggestions to improve relations with our affiliates and to improve our systems. Performs other related duties as assigned. Role Requirements & Competencies. Experience in application support and troubleshooting with a strong desire to learn and problem solve. Experience in e-Commerce and web environments. Experience with SQL, mostly SELECT statements for data verification. Familiarity with Support Ticketing Systems. Must be able to function effectively during out of office hours depending on support needs. Has strong customer focus. Deal with all queries and information in a professional and confidential manner. Must be able to independently prioritize assignments and communicate deliverables and timelines. Ability to communicate critical issues and resolution to users, affiliates, and Publishing Services teams. For more information or to be considered for this role please contact Jenine on 051 5111 81 or jenine.brophy@cpl.ie. CPL Waterford. #waterfordjobs. #cplwaterford. This job originally appeared on RecruitIreland.com.

Date Added

2667 days ago

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