Helpdesk Coordinator
Matrix Recruitment
Waterford
What you need to know. You will work as a Helpdesk Coordinator for our client, a successful IT company in Waterford . This is a full-time and permanent role offering a competitive salary and benefits. You will be joining a dynamic and growing team. Your new job. Key duties & responsibilities: Acting as first point of contact of the support team. Providing industry leading customer support in a confident and pleasant manner. Setting expectations based on priority and SLA. Resolve defined support tickets and issues. This will start small but as your experience grows so will your responsibilities. Communicate recurring support issues to management. As the first point of contact, all tickets will flow through you. Escalate support tickets and open issues to the appropriate team member/product specialist. What are we looking for? Experience in application support and troubleshooting with is essential. Coding experience is required. Experience with SQL, mostly SELECT statements for data verification is a distinct advantage. A third level qualification in an IT discipline is required. Must be able to independently prioritize assignments and communicate deliverables and timelines. Experience using a Support Ticketing System is a requirement. Expert attention to detail is massively important in this role. A strong customer focus and a proven ability to communicate professionally both verbally and in writing. An ability to work independently. An ability to deal with all queries and information in a professional and confidential manner. Be able to communicate with senior team members and product specialists effectively. Fluency in Spanish or French is desirable but not essential. Experienced in e-Commerce and web environments would be a distinct advantage. Apply for this job now or get in touch with Sarah O’Donnell on 051-353825. Matrix Recruitment Group is committed to providing a professional service where all CV's are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent. This job originally appeared on RecruitIreland.com.
2284 days ago